Description

You will own production support and operational stability for enterprise applications and AI/GenAI services.

This role is on-site.

Responsibilities

• Triage and resolve L1/L2 incidents, performing root-cause analysis to improve system reliability.
• Monitor application and service performance using APM tools and observability practices.
• Support DevOps activities including deployments, release coordination, and operational readiness.
• Maintain monitoring dashboards, operational documentation, and troubleshooting procedures.
• Collaborate with engineering and infrastructure teams to optimize service performance and meet SLAs.

Required Skills

• 5+ years of experience in production support and L1/L2 application support environments.
• Hands-on expertise in Python scripting and automation.
• Strong understanding of GenAI service operations, including model allocation, tracing, and telemetry.
• Experience with APM and monitoring tools such as Splunk, Dynatrace, SolarWinds, or ServiceNow.
• Familiarity with MySQL and NoSQL databases (e.g., MongoDB).
• Knowledge of incident management, root-cause analysis, and operational support best practices.
• Ability to troubleshoot complex production issues and communicate effectively with stakeholders.

Preferred Skills

• Experience with PTU provisioning and allocation workflows.
• Exposure to AI/GenAI operational workflows and observability platforms.

Key Skills

Education

Any Graduate