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Software Operational Specialist

Iconma

 

Seattle, WA, USA

Posted On: 3 days ago
Experience: 5+ years
Availability: Onsite
Openings: 2
Category: Software Operational Specialist
Tenure: No Preference/Any
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Description

You will manage workflows and user research operations to support machine learning product development.

This role is on-site.

Responsibilities

  • Design and optimize high-level workflows for ticket management and project operations.
  • Analyze user feedback and reviews to identify trends and inform roadmap decisions.
  • Coordinate user-study operations, including planning, recruitment, data collection, and insights reporting.
  • Track development progress, bug discovery, issue convergence, and testing metrics.

Required Skills

  • 5+ years of experience in project management, software operations, user research, or product management.
  • Proficiency with Jira for issue and project tracking.
  • Experience using GitHub for source control.
  • Familiarity with Xcode and Jenkins for continuous integration build systems.
  • Understanding of both Agile and Waterfall project management methodologies.
  • Strong technical understanding of development tools and CI/CD workflows.
  • Ability to write clear, concise project updates for executive stakeholders.

Preferred Skills

  • Strong organizational and presentation skills.

Education

Any Graduate

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