Description

Provide second-level technical support and resolve production issues to maintain application uptime.

This role is on-site.

Responsibilities

• Manage help desk inquiries and provide technical assistance and product usage guidance.
• Resolve production issues by fixing defects in application source code where feasible.
• Investigate reported issues to identify root causes in code or reproduce bugs.
• Document all support requests and shift activities within the ticket management system.

Required Skills

• Minimum 2 years of experience in support or development roles with business applications.
• Proficiency in reading and understanding C# .NET or an equivalent programming language.
• Ability to write simple to moderately complex SQL queries for data analysis and updates.
• Strong troubleshooting skills to identify root causes within application functionality.
• Experience executing and monitoring tasks across multiple computer systems and platforms.
• Ability to work closely with US and offshore counterparts to resolve issues.

Preferred Skills

• Direct experience with C# .NET programming.

Key Skills

Education

Any graduate