Description

Role description

• B. Tech / B. E in CS/IT/EE or MCA; With 2 years of IT experience
  Or
• Any Graduate having 5 years of IT experience
• Technical Knowledge in either of Java Technologies or Microsoft Technologies,
• Knowledge of QMS and SDLC process
• Oversee and follow-up on open department issues.
• Develop user relationships through professional, dependable and accurate interactions.
• Ability to reach out and deliver application solutions to customers, including addressing mission critical issues beyond office hours. Open to travel to customer sites for high profile issue resolution.
• Experience in customer onboarding and training

Skills

• Technical Knowledge in either of Java Technologies or Microsoft Technologies,
• Knowledge of QMS and SDLC process
• Oversee and follow-up on open department issues.
• Develop user relationships through professional, dependable and accurate interactions.
• Ability to reach out and deliver application solutions to customers, including addressing mission critical issues beyond office hours. Open to travel to customer sites for high profile issue resolution.
• Experience in customer onboarding and training
  
   
• Primary Skills:
  Technical Application Support (Java/Microsoft Technologies)
• Secondary Skills:
  Customer Relationship Management, Onboarding & Incident Resolution Support

Key Skills

Education

Any Graduate