Software Support Executive

You will provide technical support and maintain software functionality for employees and customers.

Responsibilities

• Diagnose software faults and resolve technical problems via phone, remote connection, or face-to-face interaction.
• Install and configure software while managing user issues such as password resets, viruses, and email configuration.
• Log technical issues and analyze call logs to identify common trends and underlying problems.
• Conduct independent software product demonstrations and lead client-level meetings.
• Update self-help documentation and redirect complex problems to appropriate resources.

Required Skills

• 5+ years of experience in software support or technical roles.
• Proven ability to troubleshoot operating systems and software environments.
• Experience handling client calls and managing inquiries via remote connection or internet-based tools.
• Strong logical thinking and problem-solving capabilities.
• Ability to prioritize workloads and work effectively within a team.
• Excellent listening and questioning skills for effective client interaction.
• Any Graduate degree.