Description

You will provide technical support to clients via phone, email, and fax from the Monterrey center.

Responsibilities

• Respond to client calls to provide technical solutions and advice.
• Perform complex remote testing, troubleshooting, and technical support.
• Manage outstanding issues and ensure clients are informed of progress.
• Maintain service quality levels and handle all issues in a timely manner.
• Complete Epicor product training to meet internal certification requirements.

Required Skills

• Fluent written and spoken English.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience with SQL and networking.
• Knowledge of Microsoft operating systems and database administration.
• Ability to work independently with minimal supervision.
• Understanding of IT production environments, including configuration maintenance and risk management.
• Degree in Finance, Accounting, IT, Systems, or Engineering (Industrial or Mechanical).

Preferred Skills

• ERP knowledge and 5+ years of related experience.
• Exposure to manufacturing environments, terminology, and Manufacturing Planning and Control (MPC).
• Accounting knowledge including AR, AP, General Ledger, and Job Costing.

Key Skills

Education

Any Graduate