Description

You will manage the administration, upkeep, and troubleshooting of SolarWinds monitoring tools during business hours.

Responsibilities

• Perform tool triage, troubleshooting, and resolution of issues to ensure continuous availability.
• Manage configuration, device lifecycle (adding, modifying, removing), and tool parameter tuning including alert and threshold settings.
• Execute minor upgrades, hotfixes, and patches to maintain an n-1 level, and coordinate major version upgrades with vendors.
• Schedule downtime, regular maintenance, and execute periodic health and integrity checks.
• Represent tool activities in operations and Change Control meetings, including presenting major upgrades to the Change Approval Board.

Required Skills

• 7+ years of experience in tool administration and SOP management.
• Experience with SolarWinds configuration management and general tool upkeep.
• Ability to manage vendor coordination for technical issues and major upgrades.
• Proficiency in maintaining Standard Operating Procedure (SOP) documentation.
• Experience performing regular maintenance, health checks, and integrity audits.
• Capability to provide reporting using existing monitoring tools.
• Availability for 9x5 (Monday to Friday) shift coverage.

Key Skills

Education

Any Gradute