Description

Deploy, maintain, and support cloud-deployed digital evidence management solutions for public safety customers.

This role is on-site.

Responsibilities

• Provision, deploy, monitor, patch, and upgrade enterprise cloud software.
• Collaborate with development teams to ensure successful software package deployments.
• Support production systems and replicate customer issues in test environments to diagnose and repair faults.
• Define and implement regular maintenance and health monitoring procedures.
• Manage solution and service costs while participating in a 24/7 out-of-hours call rotation.

Required Skills

• 5+ years of experience supporting web-based software provided as a service.
• Proficiency in scripting using Linqpad, Powershell, or similar tools.
• Experience administering Microsoft SQL databases and performing basic querying.
• Knowledge of Windows server and client technology.
• Understanding of network principles including IP addressing, firewall rules, and network security groups.
• Methodical troubleshooting skills to diagnose and reproduce issues in local environments.
• Ability to obtain CJIS security clearances.
• Strong written and spoken English communication skills.

Preferred Skills

• Experience transitioning into a SecOps Team Lead role.

Key Skills

Education

Any Graduate