Description

Lead end-to-end Application Management Services (AMS) solutioning for RFPs, RFIs, and proactive proposals.

This role is on-site.

Responsibilities

• Analyze client requirements, application landscapes, and pain points to propose tailored AMS models and delivery strategies.
• Develop effort estimates, pricing models, staffing plans, SLAs, and KPIs aligned with business expectations.
• Partner with sales teams to shape winning pursuits and present solutions to client stakeholders, including senior leadership.
• Apply ITIL-aligned service management, governance, risk, and compliance frameworks in solution designs.
• Contribute to AMS solution assets, templates, and best practices to improve win rates and solution maturity.

Required Skills

• 8+ years of IT experience with a strong focus on AMS pre-sales or solution architecture in Tier 1 or Tier 2 IT services organizations.
• Deep understanding of Application Management Services, including support models, SLAs, transition, and steady-state operations.
• Proven experience in RFP response leadership, solution writing, and bid management.
• Proficiency in DevOps, AWS, Azure, GCP, and Automation tools.
• Strong knowledge of ITIL and service management, with exposure to automation, monitoring, and cloud-based AMS.
• Excellent communication, storytelling, and stakeholder management skills.

Preferred Skills

• ITIL, TOGAF, or cloud certifications (AWS/Azure/GCP).

Key Skills

Education

Bachelor's degree