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FICO Logo
Solution Support Engineer

FICO

 

São Paulo, Brazil

Posted On: 1 day ago
Experience: 10+ years
Availability: Onsite
Openings: 1
Category: Support Engineer
Tenure: No Preference/Any
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Description

You will support the full stack across Public Cloud, Private Cloud, and hosted web-based applications.

This role is on-site.

Responsibilities

  • Assist with operations and stability of environments per established procedures and best practices.
  • Drive incidents to resolution during scheduled upgrades and tasks.
  • Implement, monitor, refresh, and perform tasks on key Platform solutions.
  • Manage solution deployment, promotion, and technical regression testing post-upgrade.
  • Provide L2 and L3 OEM support for the solution.

Required Skills

  • 10+ years of proven experience working with platform, SaaS, and component solutions.
  • Working knowledge of relational database systems: MySQL, SQL Server (2005/2008/2012), Oracle (11 and RAC).
  • Knowledge of web technologies: JBoss, Tomcat, Apache HTTP Server, OpenAM.
  • Exposure administering multi-platform OS environments (Windows and LINUX).
  • Knowledge of LDAP design, implementation, and networking.
  • Entry-level knowledge of RedHat Enterprise Linux (RHEL).
  • Familiarity with ITIL standards and technologies (ServiceNow).
  • Scripting/programming experience in Puppet, PowerShell, Perl, .NET, Python, or UNIX Shell.

Education

Any Graduate

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