Description

Key Responsibilities:

• Design ServiceNow solutions based on business requirements.
• Evaluate emerging ServiceNow technologies and the evolution of current functionality to define roadmaps to meet business needs.
• Develop and manage the target design, policies and standards, working proactively to maintain a stable, viable architecture and ensure consistency of design across multiple projects.
• Provide ownership of solutions, working with members of the lead technical team to ensure its feasibility.
• Work closely with Enterprise Architecture team to align with Duke Energy strategies.
• Managing the ServiceNow solution design for complex projects, ensuring best practice, quality and fit for purpose outcomes.
• Provide advice on alternative options, risks and the associated impact to the business and technical architecture.
• Drive the continuous improvements of our technical capability, implementation methodology and service offerings based on user experiences, ensuring a value driven approach.
• Mentor other team members in implementation methodology, solution design, ServiceNow configuration and best practice.
• Provide technical leadership and guidance to the ServiceNow development team.
• Stay updated with the latest ServiceNow features and technologies to enhance system capabilities.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience as a ServiceNow architect or developer, particularly in Cloud technologies (AWS/Azure)
• Strong understanding of IT service management and business processes.
• Excellent problem-solving and project management skills.

Skills and Experience:

• ****• Proven experience as a key technical resource leading the development of solutions in ServiceNow environments that have implemented and provided excellent design architecture in areas such ITSM, HRSD, ITOM, ITAM, Integrations etc.****
• Experience with scripting in ServiceNow (JavaScript, AngularJS, etc.)
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services
• Experience with architecting or developing solutions within the cloud (AWS)
• Excellent knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
• Knowledge of ITIL frameworks and methodologies.
• Strong ability to demonstrate analytical and problem-solving skills with excellent verbal, written and time management skills.
• Demonstrated ability to influence and consult to all levels of stakeholders (providing options with pros, cons and risks) around all key technical decisions during project delivery with outstanding results.
• Demonstrated ability to mentor staff in development and release management relative to the ServiceNow platform to drive quality, value and best practice.

Preferred Skills:

• TA/CMA certified.
• ITIL Foundation certified.
• Certified ServiceNow System Administrator.
• Certified CSM, ITSM and ITOM Implementation Specialist.
• Knowledge or experience of Agile or SCRUM.
• Understanding of Cybersecurity practices and programs
• Experience in Government Community Cloud
• ServiceNow Certified System Administrator or Certified Application Developer

Key Skills

Education

Bachelor’s degree