Description

You will manage print services for the State convenience contract with Xerox, supporting VITA and other agencies as the primary point of contact for technical issues, inventory, and new services.

This role is on-site.

Responsibilities

• Manage vendor relationships, monitoring SLAs, performance, and invoice reconciliation.
• Oversee ticket management in ServiceNow and ensure data accuracy for billing purposes.
• Coordinate asset management and correlated billing processes.
• Resolve complex problems by collaborating with stakeholders across all seniority levels.
• Serve as the primary contact for new service requests and technical escalations.

Required Skills

• 5+ years of professional experience.
• Documented experience managing print services.
• Hands-on experience with ServiceNow for ticket management.
• Proven vendor management experience including SLA oversight.
• Experience with asset management and correlated billing processes.
• Ability to reconcile invoices and manage billing data accuracy.
• Strong written and oral communication skills for technical information.
• Ability to work with minimal supervision to meet deadlines.

Key Skills

Education

Any Graduate