Description

Job Description

Key Responsibilities:
 

Solution Architecture:
 

• Lead the architecture, design, and implementation of ServiceNow solutions across various modules.
 

• Collaborate with business and technology stakeholders to gather requirements and translate them into scalable, high-quality ServiceNow solutions.
 

• Provide technical oversight during project execution to ensure the solution aligns with the proposed architecture.
 

• Develop and maintain architecture standards, frameworks, and governance models for ServiceNow implementations.
 

• Ensure compliance with design and security standards across all ServiceNow initiatives.
 

Presales:
 

• Act as a key technical and functional advisor during the sales process, engaging with prospective clients to understand their business challenges and propose tailored ServiceNow solutions.
 

• Lead discovery sessions and workshops to identify client needs and demonstrate the value of the ServiceNow platform.
 

• Design and deliver customized ServiceNow demos that highlight platform capabilities and align with client objectives.
 

• Create technical documentation and solution proposals to support the sales process, including architecture diagrams, implementation timelines, and effort estimates.
 

• Collaborate with sales teams to develop and execute go-to-market strategies for ServiceNow products and services.
 

• Stay informed of industry trends and ServiceNow innovations to enhance presales engagements and client proposals.
 

Leadership & Collaboration:
 

• Provide technical leadership and mentoring to ServiceNow developers and administrators during both the presales and implementation phases.
 

• Build and maintain strong relationships with clients, acting as a trusted advisor throughout the sales cycle and project execution.
 

• Work closely with the delivery teams to ensure a seamless transition from presales to project delivery.
 

• Identify opportunities to enhance client success and drive additional ServiceNow adoption and expansion.
 

Requirements

Key Qualifications:
 

• Experience: Minimum 10+ years of experience in IT architecture, with at least 6 years specifically focused on ServiceNow, and 6+ years in a presales or client-facing role.
 

Technical Skills:
 

o Strong expertise in ServiceNow architecture, including ITSM, ITOM, HRSD, CSM, CMDB, and other modules.
 

o Proficiency in ServiceNow development, scripting, and integrations (REST APIs, workflow automation, etc.).
 

o Experience with web services, data integration, and third-party integrations with ServiceNow.
 

o Familiarity with cloud infrastructure (e.g., AWS, Azure) and how ServiceNow integrates with cloud services.
 

o Strong understanding of Agile methodologies and DevOps practices.
 

Presales & Functional Skills:
 

o Proven track record in functional presales, including the ability to lead discovery sessions, craft technical solutions, and deliver compelling product demonstrations.
 

o Excellent communication and presentation skills, with the ability to articulate complex technical solutions to both technical and non-technical stakeholders.
 

o Experience developing technical documentation, proposals, and solution designs.
 

o Strong business acumen and ability to align technology solutions with business needs

Key Skills

Education

Any Graduate