Description

You will design and implement ServiceNow solutions to optimize ITSM and non-ITSM processes for global customers.

Responsibilities

• Define technical specifications and architectural solutions through detailed requirement analysis.
• Lead the end-to-end development lifecycle, including coding, testing, integration, and documentation.
• Customize ServiceNow modules, including Incident, Problem, Change, Knowledge, and Customer Service Management.
• Develop client-side and server-side scripting, workflows, and automated test frameworks.
• Manage multiple concurrent projects from initial requirement gathering through to end-user training.
• Troubleshoot technical issues and perform root cause analysis to ensure system stability.

Required Skills

• 5+ years of experience in software engineering and implementing ITSM processes.
• Proven experience as a Lead Developer or Consultant.
• Hands-on experience with ServiceNow ITSM, Request Management, and Customer Service Management (CSM).
• Deep expertise in Client Scripts, UI Actions, UI Policies, Business Rules, Script Includes, and ACLs.
• Experience configuring Catalog Items, Record Producers, Order Guides, and Flow Designer.
• Proficiency in Service Portal development, including Widgets, Pages, and Menus.
• Technical knowledge of Data Imports using Import Sets and Transform Maps.
• Strong integration skills using Scripted REST APIs and SOAP.
• ServiceNow Certified System Administrator.
• ITIL V4 Foundation certification.
• Experience managing both multi-tenant and dedicated ServiceNow instances.

Preferred Skills

• Micro-Certifications in Flow Designer and Automated Test Framework (ATF).
• Experience with MIM Integration via Service Catalog.

Key Skills

Education

ANY GRADUATE