Description

Act as a technical advisor and product expert supporting the full customer lifecycle from pre-sales through post-sales support.

Responsibilities

• Drive technical evaluations during the sales process by running product demos, conducting technical workshops, and defining user flows.
• Manage the technical handoff from Sales to Customer Success and lead the execution of customer migration processes.
• Collaborate with developers to explain APIs, support architecture, and guide integration flows during implementation.
• Translate complex business requirements into technical solutions and build rollout plans for new customers.
• Support Customer Success Managers with ongoing technical account items and stakeholder requirements.

Required Skills

• 4+ years of experience in a B2B online or SaaS environment.
• Proven experience supporting sales teams through long, complex sales cycles.
• Experience managing strategic deals and supporting large enterprise customer environments.
• Deep understanding of online presence, including websites, e-commerce, and online marketing.
• Ability to explain APIs and support integration architecture to third-party developers.
• Strong ability to translate business needs into technical designs.
• Excellent presentation and verbal communication skills for both technical and business audiences.
• Capacity to work non-standard hours and travel to support multiple time zones.
• Any graduate degree.

Key Skills

Education

ANY GRADUATE