Description

Architect, develop, and maintain contact center applications, focusing on routing functionality and algorithm optimization.

Responsibilities

• Design and implement routing algorithms to ensure efficient call flows and optimize performance.
• Translate business requirements into technical solutions through system analysis and troubleshooting.
• Deliver high-quality, sustainable, and maintainable code within an agile scrum environment.
• Review design documents and pull requests for team members, focusing on security and code quality.
• Perform regular performance monitoring and optimization of routing strategies.

Required Skills

• 8-12 years of experience in software development.
• Extensive experience with .NET and C#.
• Strong proficiency in SQL and implementing stored procedures on SQL Server.
• Proven experience developing with REST APIs.
• Deep understanding of design patterns and their implementation.
• Experience developing and working with Microservices.
• Extensive experience refactoring code to minimize regression risk.
• Experience with Continuous Integration workflows and tools including JIRA, Bamboo, and Bitbucket.
• Professional English communication skills for working in international teams.

Preferred Skills

• Knowledge of cloud services such as AWS or Azure.

Key Skills

Education

Any Graduate