Description

You will provide production support for IBM Sterling OMS, managing incidents and problem resolution within a retail environment.

This role is on-site.

Responsibilities

• Manage incident and problem management workflows, including ticket lifecycles and escalations.
• Troubleshoot root causes of production incidents using analytical and logical methods.
• Monitor and debug systems using code reading and technical troubleshooting.
• Collaborate with development, vendors, infrastructure, and other software support teams.

Required Skills

• 7+ years of experience in a technical, business-facing role.
• Extensive experience with IBM Sterling OMS.
• Mandatory experience with Java and Microservices.
• Strong proficiency in SQL (Oracle, MS SQL, or Sybase) for debugging.
• Experience with XML, JSON, and FIX messaging formats.
• Proficiency with ServiceNow and ITIL methodologies.
• Knowledge of Jenkins and the software development lifecycle.

Preferred Skills

• Scripting and automation experience using Python, Perl, or PowerShell.
• Experience with Middleware such as MQ, Tibco, or WebLogic.

Key Skills

Education

ANY GRADUATE