Description

You will provide 2nd and 3rd line engineering support for enterprise software hosted on Azure.

Responsibilities

• Provision, deploy, patch, and upgrade enterprise software within Azure environments.
• Configure internal systems to replicate customer issues for diagnosis and repair.
• Troubleshoot and diagnose technical problems using methodical testing and local environment replication.
• Collaborate with development teams to ensure successful deployment of software packages.
• Participate in a 24/7 out-of-hours call-out rota.

Required Skills

• 8+ years of IT work experience.
• Working knowledge of Windows server and client technology.
• Experience supporting web applications and services.
• Proficiency in configuration management and web application support.
• Strong methodical troubleshooting skills and attention to detail.
• Excellent written and spoken English communication skills.
• Ability to manage multiple tasks and prioritize effectively under pressure.

Preferred Skills

• Experience with Azure Portal, Azure Monitor, Elasticsearch, and Kibana.
• Knowledge of scripting and basic SQL querying.
• Experience configuring monitoring tools and dashboards such as Grafana or OpsGenie.

Key Skills

Education

Any Graduate