Description

You provide technical support for Splunk customers, managing the full lifecycle of support cases from triage to resolution.

This role is on-site.

Responsibilities

• Troubleshoot technical issues across various environments to identify root causes and implement solutions or workarounds.
• Reproduce customer issues, file bug reports, and act as a technical bridge between customers and Engineering.
• Maintain and improve quality knowledge articles using Knowledge-Centered Service (KCS) principles.
• Drive continuous improvement of support tools, processes, and product supportability.

Required Skills

• 10+ years of experience in technical roles.
• Foundational experience with UNIX (Linux, *NIX), LDAP, Windows, or Mac OS.
• Understanding of networking concepts including TCP/IP, UDP, and DNS.
• Proficiency with Splunk core platform technologies.
• Ability to use Python, shell scripting, XML, and HTML.
• Experience working within AWS environments.
• Strong logical problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills.

Preferred Skills

• Experience in customer-facing technical support or system administration.
• Knowledge of virtualization technologies such as VMWare, Hyper-V, or KVM.
• Familiarity with JavaScript, Node.js, Apache, regular expressions (Regex), or relational databases.

Key Skills

Education

Any Graduate