Description

Provide L2/L3 production support for enterprise Java applications and lead resolution of critical incidents.

This role is hybrid.

Responsibilities

• Resolve P1/P2 production incidents within SLA timelines and perform Root Cause Analysis.
• Troubleshoot Java applications, REST APIs, microservices, databases, and middleware.
• Analyze JVM metrics, heap dumps, and thread dumps to optimize performance.
• Support production deployments, release validation, and change management processes.
• Create SOPs, runbooks, and mentor junior engineers on continuous improvement.

Required Skills

• 8–12+ years of Java Production Support experience with Java 8/11/17.
• Strong hands-on expertise with Spring Boot and supporting REST APIs/Microservices.
• Experience with major incident management, RCA, and SLA adherence in a 24x7 environment.
• Proficiency in JVM tuning, GC analysis, and performance optimization.
• Hands-on experience with Kafka, RabbitMQ, IBM MQ, or ActiveMQ.
• Strong Linux/Unix administration and Shell scripting skills.
• Experience with monitoring tools such as Splunk, ELK, AppDynamics, Dynatrace, Grafana, or Prometheus.
• Familiarity with Tomcat, WebLogic, or JBoss application servers.

Key Skills

Education

Bachelor's degree