Description

Position Description:
This senior level position is responsible for administration, management, configuration, documentation, report writing, scripting and end-user support and testing of the Accela Automation SaaS system and its modules Citizen Access, Mobile Office, and GIS integration.

Minimum Qualifications:
· 4 years' experience in Accela Automation, Configuration Management, EMSE Scripting and application support
· Strong working knowledge of OnPrem & Cloud Accela Platform
· Strong working knowledge of Agile, Scrum, Waterfall methodologies
· Strong working knowledge of JIRA, SharePoint, Visio, MS Office Suite, Teams, Power BI, GitHub, Postman, and SSIS
· Accela Ad Hoc/SSRS Reporting
· Accela Digital Plan Room
· Accela Mobile, Automated deployment
· Knowledge of GIS (geographic information systems)
· Integrating Accela with other systems (e.g. Oracle Financials, SMS platforms etc)
· Experience working with Government organizations


Preferred Experience but huge plus
· 3-5 years' experience in Accela Administration, Construct API Integrations
· Teller Cashiering Platform, Twilio SMS Messaging, SAP
· Applicable programming principles and/or languages
· Application development processes and tools
· Project management principles
· Documenting procedures
· Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with Clients
· Analyst and systems experience in a large-scale Information technology environment
· Accela Certification(s)

Responsibilities:
· Develop and customize applications, forms, workflows, and reports within the Accela platform based on business requirements.
· Create scripts and code (JavaScript, .NET, APIs) to extend Accela's capabilities, tailoring the platform to the organization's processes.
· Develop automated processes for business workflows, licensing, permitting, and other public sector activities using Accela's configuration tools and coding capabilities.
· Configure Accela modules (such as Civic Platform) to meet specific operational needs.
· Implement custom workflows, logic, and system behaviors by leveraging scripting (Accela Script, JavaScript) and configuration tools.
· Customize Accela interfaces to enhance the user experience and ensure usability.
· Develop and maintain integrations between Accela and third-party systems, such as payment gateways, geographic information systems (GIS), Cashiering, SMS system and enterprise resource planning (ERP) platforms.
· Use APIs and web services to enable data exchange between Accela and external systems.
· Ensure that the integration processes are secure, efficient, and scalable.
· Identify, diagnose, and resolve technical issues related to custom scripts, workflows, and system integrations.
· Conduct thorough testing and debugging to ensure the reliability of the developed solutions.
· Collaborate with system administrators and IT teams to resolve more complex issues related to performance or configuration.
· Create and maintain comprehensive documentation for all custom code, workflows, and integrations.
· Provide technical support to IT teams and end-users by troubleshooting and addressing system related queries or issues.
· Document processes and procedures to ensure continuity and knowledge transfer across the team.
· Design, generate, update Accela Reports.
· Accela Automation, GIS, Accela Citizen Access, Mobile Office
· Utilizing and managing SQL server databases
· Handling deployments with Accela support team
· Accela training classes for Business teams as part of UAT and new project releases.
· Prepare Documentation and Standard Operating Procedure
· Provides advice and guidance to end users regarding incidents
· Identify, log and resolve technical problems with software applications or network systems Identify potential changes and system improvements to present to Land Information Solutions Supervisor for consideration and implementation
· Ensure that work is carried out within agreed service levels and in accordance with department guidelines
· Create, maintain, and distribute reports of progress to Land Information Solutions Supervisor
· Maintain ticketing system with up-to-date solutions and clear record of activities Explain and document technical issues in a clear way to end users
· Communicating technical information to a non-technical audience
· Good Understanding of Computer Support and Troubleshooting
· Identifying, researching, and resolving complex technical issues
· Collaborating with other IT teams
· Perform Physical IT maintenance and installation tasks as needed. This means being able to lift heavy objects and be able to work from a ladder at times
· Must be able to lift and move objects 10-50 lbs regularly. Will need to stand, walk, stoop, kneel, crouch or crawl

Key Skills

Education

Any Graduate