Description

You will own accessibility standards, audits, and remediation for customer-facing DigiCare platforms, including self-service portals, mobile apps, and care applications.

This role is on-site.

Responsibilities

• Conduct accessibility audits, gap analyses, and remediation for web and mobile applications.
• Validate accessibility for forms, navigation, error handling, and transactional prepaid telecom journeys.
• Integrate accessibility testing into CI/CD pipelines and Agile delivery workflows.
• Identify and fix defects in collaboration with development and UX teams.
• Document accessibility standards, compliance reports, and remediation guidance.

Required Skills

• 5+ years experience in digital accessibility design and development.
• Proficient in semantic HTML, accessible CSS, and JavaScript patterns.
• Expertise in screen readers: JAWS, NVDA, VoiceOver, TalkBack.
• Hands-on experience with testing tools: Axe, Lighthouse, WAVE, ARC Toolkit, Accessibility Insights.
• Knowledge of WCAG standards and inclusive design principles.
• Strong understanding of mobile accessibility for iOS and Android.
• Familiarity with Agile/Scrum models in enterprise environments.

Preferred Skills

• Experience with prepaid telecom customer journeys (recharge, balance, offers).
• Knowledge of accessible design systems and reusable UI patterns.
• Understanding of accessibility for multilingual and low-literacy user groups.

Key Skills

Education

Bachelor's degree