Description

Lead key accounts to drive growth through data, analytics, and technology services.

Responsibilities

• Identify and expand opportunities within accounts by collaborating with sales and capability teams to ensure retention and growth.
• Own client pitches, proposals, and business plans including projected volumes, revenues, and simulated P&Ls.
• Manage key client relationships and navigate organizational obstacles to resolve issues and validate customer needs.
• Forecast and track account metrics, manage revenue forecasts, and maintain Salesforce data including account maps and health.
• Supervise and mentor account managers to scale account management capabilities.

Required Skills

• 8 to 10+ years of experience in account management.
• 5+ years leading and managing a portfolio of accounts focused on satisfaction, retention, and growth.
• 3+ years of delivery experience in analytics and tech consulting or data management.
• Proven history of managing financial aspects of a book of business, including forecasting revenue, costs, and profit margins.
• Expertise in contract negotiation and working with legal teams to close deals independently.
• Strong capability in account mining, cross-selling, and upselling service offerings.
• Bachelor's or Master's degree in Marketing, Analytics, Data Sciences, Information Technology, or Computer Science.

Preferred Skills

• Experience managing North America based client accounts.
• Domain knowledge in Retail, Hi-tech, Financial Services, or Healthcare.

Key Skills

Education

Bachelors or Masters