Description

You will own the service delivery relationship and customer experience for our largest strategic accounts.

Responsibilities

• Orchestrate service delivery including inventory management, best practice guidance, support engagements, and customer training.
• Communicate service updates regarding support escalations, incident tracking, problem identification, and root cause analyses.
• Act as a customer advocate and conduit between clients and internal teams including Sales, Engineering, Product Management, Legal, and Finance.
• Conduct regular operational and strategic management reviews covering risk analysis, deployments, migrations, and capacity planning.
• Collaborate with internal account teams to identify new business solutions and accelerate customer operational objectives.

Required Skills

• 5+ years of experience in account management or service delivery.
• Expertise in managing support escalations and incident tracking.
• Proficiency in problem identification and delivering root cause analyses.
• Ability to manage stakeholder relationships through executive-level communication.
• Experience coordinating implementations within prescribed change control windows.
• Capability to conduct quarterly on-site reviews and roadmap discussions.
• Degree in any field (Any Graduate).

Key Skills

Education

Any Graduate