Description

You will manage incident resolution and service restoration for critical applications.

This role is on-site.

Responsibilities

• Triage technical issues and coordinate resolution with developers, infrastructure teams, and application owners.
• Interface with technical and business stakeholders to manage incidents effectively.
• Engage internal and external managers and technology specialists to resolve complex problems.
• Restore normal service operations as quickly as possible following a disruption.

Required Skills

• 5+ years of experience in application support.
• Proficiency with AWS.
• Experience working with Java APIs.
• Hands-on experience with Snowflake.
• Working knowledge of Informatica.
• Coding experience in Python and JavaScript.
• Bachelor's degree.

Preferred Skills

• Experience with OSS/BSS Application Support.

Key Skills

Education

Bachelor's degree