Description

Partner with development teams to ensure operational readiness for new applications and features while driving continuous service improvement.

This role is hybrid.

Responsibilities

• Drive continual service improvement in productivity, software quality, and reliability, meeting defined SLAs.
• Monitor and analyze business operational and technical key metrics to identify trends and issues.
• Articulate complex problems, concepts, and solutions to varied technical and non-technical audiences.
• Participate in complex initiatives, such as large-scale infrastructure upgrades and migrations.
• Maintain and update documentation, processes, and procedures to reflect current system states.

Required Skills

• 5+ years of experience in software development and/or technology infrastructure and operations.
• Proficiency with Javascript, HTML, CSS, Node.js, TypeScript, and jQuery.
• Hands-on experience with containerization using Docker and cloud platforms AWS and Azure.
• Experience supporting applications built on modern application architecture and cloud infrastructure.
• Strong programming and scripting language skills for automation and troubleshooting.
• Knowledge of ITIL frameworks for service management.
• Fluent in speaking and writing English.

Preferred Skills

• Bachelor’s degree in Computer Science or equivalent practical experience.

Key Skills

Education

Any Graduate