Description

You will design, develop, and implement AWS Connect processes, including application modifications, workflows, and access control configurations.

Responsibilities

• Design and develop solutions within the ServiceNow environment.
• Implement AWS Connect processes, including forms, policies, and interfaces.
• Facilitate requirements gathering, review, and documentation.
• Provide recommendations for enhancing existing operations and implementing updates.
• Support and enhance existing processes based on new requirements or upgrades.

Required Skills

• 7+ years of experience working with large enterprise frameworks.
• 7+ years of hands-on experience with the AWS Cloud platform.
• 3+ years of hands-on experience with Amazon Connect.
• 3+ years of experience using Node.js, Python, or Java for development.
• 3+ years of experience designing call routing and messaging.
• Extensive knowledge of IVR, Automatic Call Distribution (ACD), Skill-Based Routing, and Live Chat.
• Working knowledge of WebRTC and SIP.
• Experience with process flow documentation creation.

Preferred Skills

• Understanding of change management, testing requirements, and high availability tools.

Key Skills

Education

ANY GRADUATE