Description

You will define functional requirements and analyze system functionality to drive process improvements.

Responsibilities

• Define functional requirements to align system, process, or product functionalities with business needs.
• Develop stakeholder requirements covering product design, development approaches, and test case formulations.
• Specify non-functional requirements including performance, scalability, security, and usability.
• Create report specifications and graphical representations of business processes.
• Support User Acceptance Testing and triage customer enhancement or incident tickets.
• Provide training and support to new and existing system users.

Required Skills

• 14+ years of professional experience.
• Proficiency in SQL and Data Loader.
• Experience with Salesforce or similar CRM/ERP software.
• Advanced MS Excel skills.
• Expertise in quality analysis and testing.
• Strong documentation, writing, and presentation skills.
• Experience in training and stakeholder management.
• Ability to create graphical process representations.

Preferred Skills

• Experience defining report specifications, including attributes and runtime parameters.

Key Skills

Education

Any Gradute