Description

• Provides ongoing support to the business by responding to inquiries and system issues, ensuring prompt resolution with minimal impact to business operations. The support requires full analysis of the issues and understanding of the business requirements and process.
• Analysis of requirements and issues requires a solid understanding of accounting, royalties, forecasting, deal and contract processes
• Identifies and resolves problems for production support and projects by monitoring issue resolution progress and project status. Escalates important issues to the attention of Management so that decisions can be made promptly.
• Supports all activities that are critical for production support and making projects successful – authoring requirements, testing functionality ahead of UAT, coordinating user acceptance testing (UAT), user hand holding, etc.
• Both participates and leads in requirements gathering sessions, proactively drawing out requirements from stakeholders.
• Creates requirements definition documentation, including use cases, and works with the development leads on their functional designs / specifications ensuring customers / stakeholders approve documentation
• Writes test cases, plans testing cycles, and participates in all testing activities for smaller projects. For larger projects, works with internal QA team on all aspects.
• May assist project managers in the day-to-day aspects of managing projects, such as developing project plans, communicating to team members, managing the project schedule, developing and posting status reports, and checking on the quality and timeliness of work
• Responds and communicates efficiently between the business, IT, and external vendors on support and projects and to facilitate resolution of user issues as and when necessary. Participates in managing vendors work.
• Communicates in written and oral formats to best represent and express user and organizational requirements
• Forms productive relationships with internal customers by listening, clarifying, and responding effectively
• Works closely with business users to ensure implementation activities are in alignment with business strategy and objectives
• Assists managers and the business in defining scope and priorities for system initiatives (new projects and ongoing maintenance)
• Understand business objectives and translate business needs into configuration and system development requirements, partnering with key business users and technical resources to drive projects through the whole SDLC from blueprint through to implementation

Basic Qualifications:

• Experience in accounting / sub-ledger systems
• Must have strong desire to understand the client’s business and their technology needs and expectations
• Strong ability to multi-task between production support and subject matter analysis of issues, requirements management, testing, project tracking, and client communication.
• Able to successfully manage a varied workload with minimal intervention from Management
• Exceptional communication skills – written, oral, etc.
• Strong client handling skills – able to work up to mid-level management within the client portfolio
• Thorough understanding of the software development lifecycle
• Ability to conceptualize current requirements against future plans
• Possesses the aptitude to understand work processes and flows in various business units and recognize those that could benefit from
• Possesses a working knowledge of current business analysis methodologies, tools and techniques
• Ability to apply the following tools in business analysis and project management tasks: Jira, Confluence, Asana, Excel, Visio, PowerPoint
• Experience with 3rd party packages
• Typical candidate will possess 5 years+ in Business Analysis and BA/BS degree or equivalent 

Additional Qualifications:

• Degree in Computer Science, Technology, or related fields is desired.
• CCBA certification is desired.
• Knowledge of one or more of the following systems or applications in the Consumer Products Licensing space is highly desired:
• Royalties / Licensing Management
• Financial Sub-ledgers
• Rights Management
• Contract Management
• Deal Management
• Forecasting
• Product Development
• Salesforce (Sales Cloud, Experience Cloud, Platform)
• Media & Entertainment and financial experience preferred

Key Skills

Education

Bachelor's degree