Description

You will serve as the subject matter expert for Land Management, Permitting, and Work Order Management systems.

Responsibilities

• Elicit, document, and manage business, functional, and data flow requirements through use cases, workflow diagrams, and data models.
• Act as the primary liaison between business units and IT support staff to coordinate application activities.
• Oversee user acceptance testing (UAT), prepare test plans, and develop user training materials and guides.
• Manage small projects, vendor relationships, and coordination with outside consultants or solution providers.
• Provide day-to-day operational support by researching and resolving application transaction and processing issues.

Required Skills

• 6+ years of related work experience with progressively increasing responsibility.
• Proven experience participating in an end-to-end Permitting or work order system implementation within the last 3 years.
• Advanced knowledge of SDLC methodology.
• Proficiency in Microsoft Visio and Microsoft Project.
• Ability to conduct feasibility studies, cost/benefit analyses, and profit/loss research.
• Strong analytical, project planning, and negotiation skills.
• Experience translating stakeholder needs into functional specifications and process diagrams.

Preferred Skills

• Local government experience.
• Knowledge of Accela Civic Platform or similar Land Management/Permitting COTs applications.
• Knowledge of Lucity or similar work order management systems.

Key Skills

Education

Any Gradute