Description

Lead the development and implementation of ITSM and non-ITSM processes within ServiceNow environments.

You will own the release pipeline

Responsibilities

• Define technical specifications and solutions by analyzing requirements from global customers.
• Execute end-to-end implementation of Incident, Problem, Change, and Knowledge modules, including form and process customizations.
• Configure Catalog Items, Record Producers, and Order Guides using Client Scripts, UI Actions, and Business Rules.
• Develop Service Portal components including Widgets, Pages, and Menus.
• Manage the full development lifecycle including coding, testing, integration, and documentation.

Required Skills

• 5+ years of experience in software engineering and ServiceNow implementation.
• Hands-on expertise with client-side and server-side scripting.
• Proficiency with Script Includes, UI Policies, Workflows, ACLs, and Scheduled Jobs.
• Experience with Data Imports using Import Sets and Transform Maps.
• Knowledge of Flow Designer and Automated Test Framework (ATF).
• Technical experience with Scripted REST integrations and MIM integration.
• ServiceNow Certified System Administrator certification.
• ITIL V4 Foundation certification.
• Experience working with both multi-tenant and dedicated ServiceNow instances.

Preferred Skills

• Customer Service Management (CSM) module expertise.
• Micro-Certifications in Flow Designer or Automated Test Framework.

Key Skills

Education

ANY GRADUATE