Description

You will provide technical support and account management for a SaaS product, owning the full customer lifecycle from onboarding to renewal.

This role is on-site.

Responsibilities

• Resolve product issues via phone, email, and chat.
• Conduct product demos and manage onboarding for free trial users.
• Drive conversions from free trials to paid clients and manage renewal follow-ups.
• Collaborate with product and technical teams to troubleshoot and escalate complex issues.
• Maintain accurate customer records within the CRM and internal tools.

Required Skills

• 9+ years of experience in customer support, preferably within SaaS or technology.
• Proven ability to troubleshoot technical problems and provide functional solutions.
• Strong written and verbal communication skills for client interaction.
• Experience managing the full customer lifecycle from onboarding to renewal.
• Ability to prioritize multiple tasks and manage technical documentation.
• Strong analytical and problem-solving capabilities.
• Any Graduate degree or equivalent professional experience.

Preferred Skills

• Basic knowledge of SQL, HTML, and CSS.

Key Skills

Education

Any Graduate