Sr. Customer Support Executive

• About the Role: We are seeking a highly motivated and customer-focused individual to join our Customer Support Team as a Sr. Customer Support Executive. In this role, you will be responsible for providing excellent customer support to our clients for our SaaS product. You will be the primary point of contact for customer inquiries and will work closely with the product and technical teams to resolve customer issues. You will also be required to handle inbound inquiries, provide demos to potential customers, on-board them to the system for free trials, convert them to PAID clients & then hand-hold them for any issue resolution and finally follow-up on due renewal payments.
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• Responsibilities: 
• Respond to customer inquiries via phone, email and chat in a timely and professional manner
• Troubleshoot customer issues related to our SaaS product and provide appropriate solutions
• Maintain customer satisfaction by timely resolution of customer issues
• Document customer interactions and escalate issues to relevant teams as necessary and have the issues resolved
• Maintaining up to date records over CRM & different tools
• Collaborate with the product and technical teams to identify and resolve customer issues
• Provide product support, including training, demos and free trial on-boarding assistance with product usage
• You will also be required to work closely with customers for converting them to PAID clients.
• You will be required to follow-up with customers for due renewals.

• Requirements: 
• Proven experience in a customer support role, preferably in a SaaS or technology-related field
• Strong written and verbal communication skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Ability to troubleshoot technical problems and provide solutions
• Excellent problem-solving and analytical skills
• Strong attention to detail
• Knowledge of customer service principles and practices
• Basic knowledge of SQL, HTML and CSS is a plus
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• Education: 
• Bachelor's degree in a related field or equivalent experience
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• What we offer: 
• A dynamic and fast-paced work environment
• Opportunities for professional growth and advancement
• A supportive and collaborative team culture
• Competitive salary and benefits package

If you are passionate about providing excellent customer support and are looking for an exciting opportunity to grow your career, we encourage you to apply.