Description

You will provide technical support and troubleshooting for end users and executives/VIPs across Windows, macOS, and Linux environments.

Responsibilities

• Troubleshoot and resolve issues related to installation, configuration, performance, and compatibility of products and services.
• Maintain the reliability, security, and performance of endpoints and applications.
• Manage and track IT assets, including inventory, consumables, and demand planning.
• Collaborate with network and system administrators to resolve complex issues and improve IT infrastructure.
• Provide remote assistance using tools such as RDP or TeamViewer.

Required Skills

• 5+ years of experience as a Desktop Support Engineer.
• Proficiency with Microsoft Intune, JAMF, SCCM, and Ninja One.
• Experience managing Active Directory and Azure Active Directory.
• Hands-on expertise with Okta and Office 365.
• Deep understanding of Windows, macOS, and Linux operating systems.
• Ability to troubleshoot hardware components including CPUs, RAM, and peripherals.
• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN.
• Experience using ServiceNow or Jira Service Management for ticketing.
• Ability to install, configure, and troubleshoot productivity suites and antivirus software.

Key Skills

Education

Any Graduate