Description

You will provide technical assistance and support for computer systems, hardware, and software.

Responsibilities

• Respond to technical queries via phone, email, in person, or through remote access.
• Configure, set up, maintain, and troubleshoot computer hardware and software.
• Train users and staff on troubleshooting and diagnosing technical problems.
• Write and edit technical documentation, training manuals, and troubleshooting guides.
• Analyze reports on common complaints and problems to improve support methods.
• Troubleshoot VPN, networking, and ISP issues.

Required Skills

• 5+ years of experience in desktop support or technical assistance.
• Proficiency in troubleshooting computer systems, hardware, and software.
• Experience troubleshooting VPN and networking connectivity.
• Ability to diagnose and resolve ISP-related issues.
• Experience writing technical documentation and training manuals.
• Strong ability to train users on new systems and processes.
• Bachelor's degree or any graduate degree.

Key Skills

Education

Any Garduate