Description

You will provide technical assistance and support for computer systems, hardware, and software.

Responsibilities

• Respond to technical queries via phone, email, in person, or remote access.
• Configure, set up, maintain, and troubleshoot computer systems, hardware, software, drivers, and BIOS.
• Train computer users and staff on diagnosing and troubleshooting technical problems.
• Write and edit troubleshooting documentation and training manuals.
• Analyze common complaints by running reports to improve support methods.

Required Skills

• 6+ years of experience with computer systems, hardware, software, drivers, and BIOS.
• 4+ years of experience in problem-solving and analytical roles.
• 4+ years of experience in communication and interpersonal roles.
• 4+ years of experience writing and editing training manuals or documentation.
• 4+ years of experience running reports and analyzing technical complaints.
• 4+ years of experience obtaining customer feedback to improve training methods.
• 2+ years of experience demonstrating an openness to learning new technologies.
• Bachelor's degree.

Preferred Skills

• Experience troubleshooting VPN, networking, and ISP issues.

Key Skills

Education

Bachelor's degree