Description

Key Responsibilities

FormTitan Development & Configuration

• Design, develop, and maintain FormTitan forms, portals, and workflow solutions.
• Configure dynamic forms, conditional logic, validations, calculations, and multi-step workflows.
• Develop customer-facing and internal business portals using FormTitan.
• Implement document generation, e-signature, payment, and approval workflows.
• Configure automated notifications, alerts, and business process automation.

Salesforce Integration

• Integrate FormTitan solutions with Salesforce objects and business processes.
• Configure bidirectional data synchronization between FormTitan and Salesforce.
• Work with standard and custom Salesforce objects, fields, and relationships.
• Support Salesforce Flows, validation rules, reports, and dashboards as part of end-to-end solutions.
• Troubleshoot data mapping, integration, and synchronization issues.

Business Analysis & Solution Design

• Gather and analyse business requirements from stakeholders.
• Translate business needs into scalable FormTitan and Salesforce solutions.
• Conduct solution design workshops and provide recommendations based on best practices.
• Prepare functional and technical documentation.

Testing & Deployment

• Perform unit testing, integration testing, and user acceptance testing (UAT) support.
• Support deployments across development, testing, and production environments.
• Troubleshoot production issues and implement fixes in a timely manner.
• Ensure solutions meet quality, security, and compliance requirements.

Stakeholder Management & Support

• Collaborate with business users, Salesforce Administrators, Developers, and Project Managers.
• Provide end-user training and knowledge transfer sessions.
• Support ongoing enhancements, maintenance, and optimization initiatives.

Required Qualifications

• 8+ years of Salesforce experience.
• 4+ years of hands-on FormTitan development and configuration experience.
• Strong understanding of Salesforce data model and platform capabilities.
• Experience designing complex forms, portals, workflows, and document generation solutions.
• Experience integrating FormTitan with Salesforce.
• Strong problem-solving and analytical skills.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Salesforce Administrator Certification.
• Salesforce Platform App Builder Certification.
• Experience with Experience Cloud.
• Experience with DocuSign, Adobe Sign, or e-signature integrations.
• Experience with payment gateway integrations.
• Knowledge of REST/SOAP APIs and integration concepts.

Key Skills

FormTitan

• Form Configuration
• Portal Development
• Workflow Automation
• Conditional Logic
• Document Generation
• E-Signature Integration
• Data Mapping
• Approval Processes

Salesforce

• Sales Cloud
• Service Cloud
• Custom Objects & Fields
• Flows & Automation
• Reports & Dashboards
• Security & Sharing

Functional Skills

• Requirements Gathering
• Solution Design
• UAT Support
• Documentation

Preferred Experience

• Salesforce + FormTitan Implementations
• Customer Onboarding Solutions
• Application Processing Workflows
• Registration and Enrolment Portals
• Case Management Solutions
• Financial Services, Insurance, Healthcare, or Public Sector implementations

Key Skills

Education

Bachelor's degree