Description

You will lead the team responsible for workflow enhancements, including chatbots and auto-assignment systems integrated with AI features.

Responsibilities

• Evaluate software solutions and system performance while supervising the software development team.
• Lead the team to ensure the stability, scalability, and resiliency of the Helpshift platform.
• Manage the development, deployment, and integration of software solutions across multiple projects.
• Improve product performance, efficiency, and sustainability while maintaining quality standards.
• Plan and execute strategies to complete projects on time, managing resource allocation effectively.

Required Skills

• 5+ years of experience in software development.
• 3+ years of experience in team management.
• Production experience with Elasticsearch, Kafka, and Redis.
• Proficiency in Java, Python, JavaScript, and MongoDB.
• Ability to mentor junior software developers in technical concepts.
• Experience leading teams in building scalable systems.
• Bachelor's degree in software engineering, computer science, information systems, information technology, or similar field.

Key Skills

Education

Any Graduate