Description

You will lead technical investigations of returned products to identify hardware root causes and drive corrective actions.

This role is on-site.

Responsibilities

• Drive returned product failure analysis and characterize hardware failure modes.
• Resolve escalated RMAs by performing component-level debugging and fault isolation.
• Track and report RMA failure trends by product and cause to the Tech Ops team.
• Monitor process and product corrective actions to verify effectiveness in improving product quality.

Required Skills

• 10+ years of experience in the computer networking industry.
• Expertise in manufacturing test environments for both PCBAs and box build/system level assemblies.
• Demonstrated ability in hardware debugging to the component level.
• Strong Linux system administration knowledge.
• Proficiency in Linux OS, Tcl, Expect, Shell Script, and Python.
• Ability to read schematics and view board files using Allegro Viewer and Cadence PCB Design.
• Familiarity with JTAG, boundary scan, 2-corner, and 4-corner testing.
• Experience with Network Switches, Terminal Servers, and PDUs.

Preferred Skills

• Knowledge of Salesforce, JIRA, and SAP.

Key Skills

Education

Any Graduate