Description

You will provide technical support for enterprise systems, focusing on incident management, service fulfillment, and data center operations.

Responsibilities

• Resolve reported computer software, hardware, operating system, and telephony issues.
• Fulfill service requests and manage incident response and restoration.
• Execute installations, upgrades, releases, and deployments.
• Monitor and protect data center systems, jobs, and facilities.
• Perform problem management analysis and proactive end-user platform performance monitoring.

Required Skills

• 5+ years of technical support experience.
• Incident management and service request fulfillment.
• Hardware, software, and operating system troubleshooting.
• Telephony system support.
• Data center operations and maintenance.
• Installation and deployment of enterprise releases.
• Data center facility construction and monitoring.

Preferred Skills

• Experience with Core Tasks.
• Ability to Monitor & protect data systems.

Key Skills

Education

ANY GRADUATE