Description

You will provide hybrid technical support for users and provider records in Indiana.

Responsibilities

• Manage user access, password resets, and updates to provider records.
• Monitor the helpdesk system to resolve or escalate incoming requests based on priority.
• Troubleshoot and guide end users through corrective steps for identified problems.
• Document all technical issues and resolutions to maintain logs for team reference and training.
• Support system activities including de-duplication, system testing for patches, and functional analysis.

Required Skills

• 5+ years of experience in technical support roles.
• Proven ability to perform functional analysis and consult with users to resolve system issues.
• Experience with system design and analyzing technical specifications.
• Ability to prioritize service requests received via telephone, voicemail, and email.
• Experience performing system testing following major enhancements or patches.
• Strong documentation skills for logging problems and user conversations.
• Ability to work in a hybrid capacity locally within Indiana.

Key Skills

Education

ANY GRADUATE