Description

You will provide Tier-2 technical support for the Indiana Immunization Registry (CHIRP) and MyVaxIndiana systems.

This role is on-site.

Responsibilities

• Resolve technical issues including password resets, user access management, and provider record updates.
• Manage incoming requests via telephone, voicemail, and email, escalating based on priority.
• Execute data entry for provider and user forms into the CHIRP system.
• Perform system testing during new patch releases or major functional enhancements.
• Document technical problems and resolutions for team training and reference.

Required Skills

• 5+ years of Tier-2 IT helpdesk experience.
• 5+ years managing user access, password resets, and provider record updates.
• 5+ years in problem analysis and guiding end users through corrective steps.
• 5+ years in technical documentation and maintaining communication logs.
• 5+ years of strong data entry experience.
• Proficiency in Microsoft Office, specifically Excel and PowerPoint.
• Associate degree or equivalent education.

Preferred Skills

• Experience working within the healthcare industry.

Key Skills

Education

Any Graduate