Description

Core Responsibilities 

• Ensure KOALA application functionality, requirements, and industry standards are accurately defined and 

implemented. 

• Serve as the primary subject matter expert for KOALA program operations. 
• Coordinate KOALA maintenance and support activities, representing agency interests. 
• Develop detailed business requirements and system documentation. 
• Assist CCS with creating KOALA user training materials, including screenshots and guidance. 
• Develop and execute test plans; support user acceptance testing and data preparation. 
• Participate in KOALA enhancement projects through the full project lifecycle, from definition through 

evaluation. 

• Build collaborative partnerships with internal teams and external vendors to ensure timely and successful 

deliverables. 

• Fulfill data requests as needed. 

Technical Skills & Competencies 

• Experience managing IT projects and writing business requirements. 
• Strong self-starter who can work independently. 
• Excellent written and verbal communication skills. 
• Ability to communicate effectively with CCS and Legal staff. 
• Strong command of English grammar, punctuation, and writing conventions. 
• Ability to quickly understand and translate stakeholder needs. 
• Receptive to direction, feedback, and editing. 
• Logical, analytical, and detail-oriented. 
• Proficiency with Microsoft Office, Balsamiq, Azure DevOps, and SQL scripting. 

Physical Requirements 

• Ability to receive and understand information through oral communication. 
• Clear, effective verbal communication. 
• Ability to hear and understand normal conversation levels. 
• Close visual acuity for data analysis, transcription, computer work, reading, and visual inspection. 
• Ability to review, categorize, prioritize, and analyze data using discretion and judgment. 
• Ability to apply evaluative reasoning in situations requiring subjective analysis. 

Preferred Qualifications 

• Bachelor’s degree in a related field with 10+ years of relevant experience

Key Skills

Education

Bachelor's degree