Description

Provide desktop, laptop, server, and network support for an R&D environment and remote US offices.

This role is on-site.

Responsibilities

• Install and configure PCs, Linux, and Mac devices, printers, and peripherals to established standards.
• Troubleshoot and resolve hardware and software issues via phone, email, remote assistance, or in-person.
• Manage R&D lab assets using the RFTrack asset management system.
• Create and update Microsoft and Linux OS images.
• Participate in a rotating on-call schedule for after-hours, weekend, and holiday support.

Required Skills

• 8+ years of related IT experience.
• Proficiency with Windows OS in an enterprise environment.
• Proficiency with Linux in an enterprise environment.
• Experience with PC technology, including Microsoft Office and internet protocols.
• Hands-on experience with hardware installation, repairs, and software upgrades.
• Asset management experience.
• Ability to travel up to 20% to remote office locations.

Preferred Skills

• Experience supporting Mac devices.
• Experience in an R&D lab environment.

Key Skills

Education

Any Graduate