Description

You will own end-user support and network system maintenance as the primary technical point of contact.

Responsibilities

• Resolve incidents and service requests within defined SLA response and resolution time objectives.
• Install, upgrade, and troubleshoot computer hardware, printers, and authorized peripheral equipment.
• Diagnose Windows application and networking issues to minimize system downtime.
• Collaborate with the WD S Management team to test and deploy desktop images.
• Manage Data Centre activities and maintain hardware and software inventory with detailed technical documentation.

Required Skills

• 5+ years of experience in technical support and systems maintenance.
• Proficiency with SCCM, Active Directory (AD), DHCP, and DNS.
• In-depth knowledge of Windows desktop technologies and hardware.
• Intermediate knowledge of TCP/IP, Internetworking Technology, and LAN/WAN environments.
• Experience supporting Windows, Linux, and Apple operating systems.
• Knowledge of ITIL frameworks.
• Experience with Exchange 2007/2010 and Microsoft Office suite.
• Ability to support Server, Voice, Communications, and Audio/Video Conferencing infrastructure.

Key Skills

Education

Any Graduate