Description

Key Responsibilities 

• Manage daily IT operations for Midea’s ERP domain: Order Management, Procurement, supply chain, logistics applications and integrations, with focus on EDI, WMS, TMS, inventory planning, and related systems. 
• Use data, KPIs, dashboards, and automation to improve service quality, reliability, and operational efficiency. 
• Lead root cause analysis for recurring incidents and drive corrective actions to reduce maintenance tickets and production issues. 
• Strong attention to details, pursuit of operational excellence 
• Partner with business, vendor, and global IT teams to prioritize enhancements and resolve operational challenges. Lead, coach, and develop a team of 4+ IT professionals. 
• Define and maintain the ERP IT strategic roadmap, balancing stability, scalability, cost, and business value. 
• Ensure adherence to IT controls, change management, security, documentation, and audit requirements. 

Required Qualifications 

• Bachelor’s degree in IT, Computer Science, Supply Chain, Logistics, Business, Engineering, or related field. 
• 15+ years’ experience leading  ERP domain: EDI, WMS, TMS, supply chain, logistics, order management, and related enterprise systems. 
• 5+ years of experience in IT operations, application maintenance/support, systems integration  
• Proven ability to use data-driven methods to improve reliability, reduce incidents, and increase process efficiency. 
• Strong experience in root cause analysis, incident/problem management, continuous improvement, and stakeholder communication. 
• Experience managing technical teams, vendors, or cross-functional delivery partners. 

Preferred Qualifications 

• Experience with SAP, Oracle, Microsoft Dynamics, or similar ERP platforms. 
• Knowledge of APIs, middleware, EDI standards, message queues, file-based integrations, and monitoring tools. 
• ITIL, Lean/Six Sigma, Agile, PMP, CSCP, CPIM, or related certifications preferred. 

Success Measures 

• Reduced recurring tickets, incidents, and resolution cycle time. 
• Improved integration reliability, system uptime, and operational visibility. 
• Clear ERP  IT roadmap aligned to business priorities. 
• Strong stakeholder satisfaction and effective team performance

Key Skills

Education

Bachelor's degree