Description

You will provide technical support for Windows desktop applications and enterprise software systems, partnering with development teams to implement end-to-end solutions.

This role is hybrid.

Responsibilities

• Support existing software systems, platforms, and application connections to data sources.
• Write unit and integration tests and develop automation tools for daily tasks.
• Create and maintain Disaster Recovery plans and participate in DR testing.
• Use programming knowledge to create or modify scripts and programs.
• Mentor and coach team members while participating in application knowledge transfer sessions.

Required Skills

• 8+ years of professional experience in technical support or software support roles.
• Expertise with Windows Servers and Windows Desktop Vendor Applications (in-house and SaaS).
• Proficiency with SQL and Oracle databases.
• Strong understanding of Web Services, Web Applications, and APIs.
• Experience with Java and Oracle Web-Logic.
• Knowledge of Windows infrastructure, including domain groups, directory security, and permissions.
• Familiarity with networking concepts such as firewall rules, VPN, and access lists.
• Experience with Pivotal Cloud Foundry and HCL Notes.

Preferred Skills

• Experience mentoring junior team members.

Key Skills

Education

Any Graduate