Description

Design, develop, and maintain IVR applications integrated with telephony systems and external services on the Genesys Cloud platform. This role owns the full lifecycle of contact center applications, ensuring seamless performance and reliable system integration.

This role is on-site.

Responsibilities

• Design and develop IVR applications using object-oriented programming.
• Manage telephony system integrations using SOAP, VXML, SQL, XML, and REST protocols.
• Troubleshoot SIP-based VoIP traffic to ensure reliable system integration.
• Develop and manage speech recognition systems and grammars.
• Collaborate with IT, Customer Service, and Operations teams to maintain contact center systems.

Required Skills

• 5+ years of experience in IVR development, PBX architecture, and telecommunications network services.
• Expertise in Web Services Integration including SOAP, VXML, SQL, XML, and REST.
• Strong background in object-oriented programming for IVR applications.
• In-depth knowledge of SIP-based VoIP traffic troubleshooting.
• Familiarity with Genesys Cloud platform and associated tools.
• Experience working with PBX architecture and call center systems.

Preferred Skills

• Genesys Cloud CX Professional, Architect, and Scripting certifications.
• Genesys Engage certifications.

Key Skills

Education

Any Graduate