Description

You will manage and maintain the Atlassian suite to support enterprise business processes.

This role is hybrid.

Responsibilities

• Maintain and support Jira, Confluence, and Service Desk applications as a technical expert.
• Enforce best practices, standards, and delivery management processes across the enterprise.
• Document technical solutions, identify gaps between current and desired end states, and align with enterprise objectives.
• Provide scheduled and ad-hoc demos and training for Atlassian tools to users.
• Serve as the trusted escalation point for technical issues and user performance.

Required Skills

• 5+ years of hands-on expertise with the Atlassian product suite (Jira, Confluence, Service Desk).
• Experience supporting 3rd party add-ons such as Structure, Insight, and Zephyr.
• Proven ability to enable enterprise-level processes using Jira and Confluence.
• Experience configuring and supporting integrations using development tools on Jira.
• Proficiency in managing reports on Jira and supported reporting applications.
• Practical understanding of SDLC, ITIL, and Agile frameworks.
• Technical understanding of common networking terms and tools.
• Bachelor's degree required.

Preferred Skills

• Experience working in agile environments with minimal guidance.
• Ability to manage multiple clients and deliverables through effective time management.

Key Skills

Education

Any Graduate