Description

Lead application support and maintenance for a suite of custom, COTS, and SaaS applications in a senior production support role.

Responsibilities

• Lead high-priority incident resolution, application enhancements, and development activities.
• Manage customer reporting and backlog prioritization to ensure service level adherence.
• Collaborate with third-party vendors to resolve support issues for COTS and SaaS applications.
• Coordinate with the Service Desk and end users to provide end-to-end resolution for support issues.
• Oversee release management, deployments, and the baselining of Asset and CMDB databases.

Required Skills

• 10+ years of hands-on experience with .NET, SQL, ASP.NET, and WebApps.
• Proven experience in Incident Management and Problem Management.
• Expertise in Root Cause Analysis and Application Performance Monitoring.
• Experience with Service Request Fulfillment and Job Monitoring.
• Background in application maintenance, including corrective, preventive, perfective, and adaptive activities.
• Strong analytical skills for troubleshooting and problem-solving.
• Effective written and verbal communication skills.

Preferred Skills

• Ability to adhere to strict IT support processes and security policies.

Key Skills

Education

Any Graduate